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Smartline Web Design Glocestershire, Cheltenham, Tewkesbury
Smart Survey Tool, Online Survey Software UK

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No. of Trade Categories ( 243 )
No. of Clients ( 1989 )
Finance Records ( 2402 )

Common Questions

Is the data confidential?

YES – the only information that can be used to identify the client is your own firm’s reference that you choose to allocate. There are no names, addresses or postcodes that can be used to identify a client.


What will the data be used for?

For statistical purposes only to generate comparisons against similar trades and businesses.


I cannot do a comparison – why not?

There needs to be five or more statistics for businesses in any one category before you are able to produce a report.


Why do I need to “adjust” figures for limited companies?

This software is unique in that it enables true comparisons to be made with sole traders and partnerships. For a limited company it is necessary to adjust the net profit to ignore expenses that would not be incurred by unincorporated businesses. Therefore directors remuneration of the proprietor directors, together with Employers National Insurance and Company Pension Contributions needs to be “added back”.

As an example assume there are two companies with totally different policies with regard to extraction of funds.

  Company A Company B
Gross Profit 100,000 100,000
“Normal” Expenses -50,000 -50,000
Directors Salaries and Ers NI   -45,000
Net Profit 50,000 5,000

Both companies have made 50,000 profit but the results per accounts would not show that. Therefore adjusting for proprietors salaries and NI would then have both companies showing the same profit, and this would be comparable to a sole trader/partnership.


I get "
Page not found / Access denied" when loading...?

This page loads up if a non existing page is loaded or the page requires you to login before accessing it (which is usually the case). In some cases this page loads up if an internal error occures, if you think this is happening then send a support ticket with a detail description of what you are doing and our support team will help you.


Why does my
import always fail?

There are many checks the system does when uploading data for importing. The most common error is:

  • The CSV file column headings did not match the allowed format.
    This is occures if the CSV file that you are trying to upload is in the incorrect format. To resolve this problem, compare the file's column headings with the template provided and ensure it is the same.

The confirmation page will give a detailed list of all the problems the CSV will contain. If you require help importing your data then send us a support ticket.